Open the NetumScan Pro software and prompt that the device is being detected...

Q: Open the NetumScan Pro software and prompt that the device is being detected...

A: 

1) Please first confirm whether the high camera device is correctly connected to the computer host.

2) If the scanneris properly connected to the computer, open the device manager to check whether it exists

*Windows 7 checks for the presence of "NETUM Camera" and "USB Camera" devices in the device manager's image devices.

*Windows 10/11 checks for the presence of "NETUM Camera", "USB Camera" devices in Camera in Device Manager.

3) If you check in Device Manager to confirm that the device already exists, Windows 10/11 will also need to check system privacy to see if camera permissions are enabled

4) If the computer system is Windows 10 Shenzhou Netcom government version, you need to download specific software to open the permissions, download address: Shenzhou Netcom official download or third-party network disc download.

5) If you check in the device Manager to confirm that the device already exists, you can also try to uninstall the device and reload the device.

6) Check the above problems in turn or there is this phenomenon, please contact customer service.